Jerry Yay
You dream the machine first...and figure out the nuts and bolts later.
- Role
- Commercial Equipment Specialist at Keurig Dr Pepper Inc.
- Location
- Lowell, MA, US
- LinkedIn followers
- 500 followers
About Jerry Yay
Results-driven Product Specialist with experience across the medical device and food & beverage industries. Proven ability to lead cross-functional initiatives that elevate customer experience, optimize CRM operations, and strengthen field and distributor performance.Skilled in Oracle, Salesforce, Zendesk, and other mainstream CRM platforms, with expertise in process improvement, technical training, and business development. Currently pursuing an MBA at Boston University to further enhance leadership, analytics, and strategic management capabilities.
Experience
Commercial Equipment Specialist
Apr 2023 — Present · Burlington, MA, US
Support the Away From Home CommercialDivision, providing advanced technical expertise for Keurig commercial brewers across distributors and field partners.• Lead field and distributor training programs to improve technical knowledge, efficiency, and product performance.• Represent the KDP brand at trade shows and industry events, supporting product demonstrations and client engagement.• Serve as Oracle Engagement Cloud CRM Subject Matter Expert (SME), driving process improvements, automation, and new feature implementation.• Act as team lead on projects enhancing customer experience, including the rollout of knowledge libraries, chatbots, and live chat functionality to improve service response and customer satisfaction.• Partner cross-functionally with operations, customer care, and IT to align technical systems with business objectives.
Education
Questrom School of Business, Boston University
Master of Business Administration - MBA, Business Administration and Management, General
University of Phoenix
Bachelor's degree, Criminal Justice/Law Enforcement Administration
2013
Lowell High School
High School Diploma
Skills
- International Logistics
- Organization Skills
- Data Entry
- Team Leadership
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Technical Documentation
- Customer Service
- Testing
- Oracle E-Business Suite
- Sales Order Processing
- Typing
- Quality Control
- Technical Support
- Salesforce
- International Relations
- Quality Assurance
- Troubleshooting
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