Jerry Pasini

Experience

1. Senior Market Manager

   Capital One

   Oct 2010 — Present · New York, NY, US

   Lead and expand multiple branches ranging from 7-10 associates with $20MM -$250MM in deposits. Collaborate with partners and business managers to construct and implement sales and service strategies while continuously monitoring process for execution and results. Coach and develop associates to exceed in both sales and service goals. Deepening existing relationships while delivering exceptional customer service through Needs Assessment conversations with every customer every time. Role model company values of Excellence to Change Banking for Good through humanity, simplicity and ingenuity. Accomplish daily operational excellence while minimizing compliance risk by creating accountability among associates. Resolve escalated complex issues with mutually beneficial resolutions using creativity and logic while staying within policy and procedure. Partner with community organizations to increase the presence and visibility of the company within the communities we serve. Build networks of Centers of Influence to excel business development and surpass objectives Accurately track all sales and service numbers to stay ahead of pace and make necessary adjustments to meet and exceed all performance metrics. Accomplish human capital strategies through recognition, recruitment, career development and performance management. Prepare monthly schedules that conform to staffing guidelines while minimizing overtime.

Education

• Nassau Community College

  Economics and Finance

Skills

• Microsoft Office
• Banking
• Business Analysis
• Strategic Planning
• Quality Assurance
• Business Strategy
• Team Building
• Management
• Strategy
• Microsoft Excel
• Powerpoint
• Finance
• Project Management
• Outlook
• Call Centers
• Databases
• Leadership
• Process Improvement
• Financial Analysis
• Portfolio Management
• Loans
• Mortgage Lending
• Microsoft Word
• Team Leadership
• Accounting
• Vendor Management
• Research