Jerry N.

About Jerry N.

A project management professional with a strong focus on operations, IT and process improvement, this individual brings extensive experience building strategic business partnerships that drive revenue growth, support on‑time delivery, and produce practical, results‑driven solutions aligned with original objectives. Known for leading diverse, cross‑functional teams, they rely on clear communication, collaboration, and proven team‑building practices to move initiatives forward. Their background includes strategic planning, detailed operational analysis, and the successful execution of complex programs. With a consistent commitment to high‑quality customer service, they continuously refine processes across sales, quality, and performance to strengthen organizational competitiveness across multiple industries. They have hands‑on experience defining and monitoring performance metrics, as well as overseeing quality assurance operations within call center environments. Core strengths span management and operations, including developing strategic partnerships, optimizing recruitment and training programs, managing full project life cycles, driving continuous improvement initiatives, and supporting global and remote operational start‑ups.

Experience

1. Sr Project Manager Scrum Master

   Williams

   Jan 2023 — Present · Tulsa, OK, US

   Responsible for management of complex efforts and coordination of multiple related projects. Understands the business benefits and able to track the delivery throughout the project. This includes coordination, status reporting and stability of project-oriented work efforts. Along with establishing and implementing project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.