Jerry Mathews
Customer Success Manager at Aquila I | Cybersecurity Enthusiast | Client Champion | Ex-WNS, Chalo, Sterling | SAP & Tech-Savvy | Aspiring Cybersecurity Strategist
- Role
- Customer Success Manager at Aquila I
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jerry Mathews
Customer Success and Product professional with experience in product-led cybersecurity…
Experience
Customer Success Manager
Apr 2024 — Present · Thane, IN
Lead end-to-end client onboarding, retention, and account growth for Aquila I’s cybersecurity platform-Act as the strategic liaison between clients and internal security experts to align product delivery with client needs-Monitor KPIs and customer health metrics to proactively address risks and improve customer satisfaction-Provide continuous education and training to clients to maximize product adoption and usage-Collaborate with the product team to provide feedback for feature enhancements based on customer pain points-Stay updated with cybersecurity industry trends to add value in client conversations and support threat-informed strategies
Skills
- Microsoft Excel
- Powerpoint
- Project Management
- Customer Service
- Leadership
- Microsoft Office
- Management
- Research
- Microsoft Word
- Team Leadership
- Public Speaking
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