Jerry Hayes
Director Ii, State Operations @Liberty Mutual Insurance
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WORK HISTORY
Director Ii, State Operations @Liberty Mutual Insurance
Columbus, OH, US
Responsible for leading the State Auto personal lines product team through the transition to Liberty Mutual, while successfully migrating a book of business with approximately nine hundred thousand PIF and over one billion in written premium. Lead migration decision maker for all issues product related. In less than six months, made rate decisions on 15 books of business, filed and received approval. Successfully resolved three significant market conduct exams, working in collaboration with legal and government relations. Responsible for all State Auto personal lines operations.
EDUCATION
The Ohio State University
Bachelor of Science (BS)
ABOUT JERRY HAYES
An accomplished insurance professional with a wealth of expertise in personal lines, known for driving operational excellence across claims handling, underwriting, sales, and customer service functions. Demonstrates a strategic approach to business growth by developing and executing comprehensive plans that achieve operational objectives and capitalize on market opportunities. Skilled in analyzing market trends, competitive dynamics, and regulatory changes to make informed decisions that enhance business performance. Collaborates effectively with senior leadership to ensure alignment of regional operations with corporate strategies, while rigorously monitoring key performance indicators (KPIs) to optimize efficiency, compliance, and continuous improvement.
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