Jerry Genkin
- Role
- Director of Operations at Db Best Technologies
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Jerry Genkin
Top-performing leader and strategist with 15+ years of experience as an information…
Experience
Director of Operations
Jun 2017 — Present
Trained and directed a team of program managers to ensure highest delivery, communication, and presentation standards; revamped PM procedures, improving measurable customer satisfaction with delivery by 82%, which led to increase in customer return rate by 260%. · Designed (from ground up) and implemented project review procedures, reports, and dashboards, ensuring data-driven decision-making process. Oversaw budgets, burn rates, resource utilization, customer satisfaction, and successful completion across all company’s projects. Decreased company-wide budget overruns by 80%. · Managed resources across the company. Designed from scratch and promulgated resource management reports and procedures. Managed priorities during resource deficiencies. · Improved the existing employee-review system. Created and presented teams’ and processes’ reviews to the management. Contributed to design and implementation of new approaches to attract, develop, and retain talent. · Managed consensus, partnership, and dependencies between 8 teams. Managed alignment of teams’ goals with company goals. Framed business problems, then designed and implemented solutions, bringing together people across different backgrounds and technologies. · Created strategical and tactical roadmaps. Created and improved KPIs to support data-driven approach to success (lean six-sigma). Designed and improved cross-company reporting (PowerBI). Pioneered data mining and predictive analytics approach to reporting within the company. · Designed, architected, and driven through implementation an internal CRM product (Azure/SQL/C#) and a wiki-based knowledgebase.
Education
University of Maine
Bachelor's degree, Computer Science
Skills
- Saas
- Sql
- Python
- Xml
- C#
- Software Development
- Javascript
- Scrum
- Cloud Computing
- Ajax
- Asp.net
- Enterprise Software
- C++
- .net
- Agile Methodologies
- Design Patterns
- Scripting
- Web Services
- Oop
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