Jerry Fain
Passionate services leader with a record of driving excellence by building global teams with a focus on onboarding and product support ensuring long-term client success.
- Role
- VP Client Services at Meltwater
- Location
- Melbourne, FL, US
- LinkedIn followers
- 500 followers
About Jerry Fain
I am a strategic services leader with a record of driving excellence by engineering needs-focused, complex solutions that deliver immediate impact and sustainable improvements. Success in aligning service portfolios, technologies, and business processes to help companies achieve organizational goals in multiple industries. 20+ years of service leader experience translating into additional sustainable revenue streams while maximizing client user adoption and unequivocal client satisfaction. Resourceful and proactive leader who acts as a change agent, with a history of establishing best-in-class operations. Meltwater empowers companies with a suite of solutions that spans media, social, consumer, and sales intelligence. By analyzing ~1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner of choice for global brands making an impact. You can learn more about Meltwater by clicking on the links in the ‘Featured’ section. I’m just a message away if I can be of assistance. All opinions are my own.
Experience
VP Client Services
Apr 2018 — Present · Raleigh-Durham, NC, US
Full accountability for identifying the mission and developing scalable strategic goals to drive customer success. Division responsibilities include the Onboarding & Adoption, 24/7 Global Client Care, Technical Learning & Enablement and Professional Services.Meltwater empowers companies with a suite of solutions that spans media, social, consumer, and sales intelligence. By analyzing ~1 billion pieces of content each day and transforming them into vital insights, Meltwater unlocks the competitive edge to drive results. With global customers, 50 offices across six continents, and 2,300 employees, Meltwater is the industry partner of choice for global brands making an impact.
Education
University of Massachusetts Dartmouth
Bachelor of Science (BS)
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