Jerry Eubanks

Service Desk Engineer @Crayon

Independently support, maintain, and provide guidance on technical solutions to help achieve business success across over 37 global locations. Support Windows, Azure & Dynamics 365 infrastructure with a user group of plus in a hybrid Active Directory / Azure AD environment. · Responsible for the setup and management of the IT support and local IT infrastructure in the Dallas office and across other US locations, including network equipment, servers, and other devices · General end-user support - work with incoming incidents and service requests in our service desk system (Zendesk ticketing systems) · Support on Microsoft Windows environments, Active Directory and other Microsoft applications and infrastructure, in addition to supporting Office 365, Azure AD and Azure environments. · Coordinate security-related incidents and ensure correct actions, escalation, and reporting together with Group IT InfoSec Team · Support and troubleshoot all user hardware devices, software, and data · Support the Global IT Operations team and take on tasks and responsibilities related to management and operations of central infrastructure, services, and data centers · Responsible for equipment procurement, imaging, management, assignment, asset management, and shipment to remote end users · Administrate end user accounts, utilizing Microsoft 365 admin Center - All admin centers, including Teams Admin Center, Azure AD portal, Endpoint Manager, Exchange Admin Center, and Dynamics 365 CRM. · Provide Intune enrollment support for cell devices and autopiloted laptops.