Jerry Adamowicz

About Jerry Adamowicz

A dynamic and upbeat executive with a proven track record of leading companies through…

Experience

1. Global Service and Repair Manager

   Biamp

   Sep 2023 — Present · Tigard, OR, US

   Overseeing the Service and Repair Centers located in US, Europe, and APAC. Responsible for leading teams of product debug and repair technicians to support customer repairs, as well as repairs resulting from daily production activities. Actively collaborate with Operations peers globally to define and implement Biamp\'s worldwide Operations strategy.Select and manage a set of global service partner organizations that will service and repair Biamp products on behalf of the company, ensuring alignment with Biamp\'s quality standards and service level requirements.Work closely with Sales, Marketing, Applications support and Operations staff to design and implement service policies and procedures to ensure consistent and high-quality service and repair operations worldwide.Develop and implement strategies to ensure efficient and effective service and repair operations, optimizing productivity and quality.Collaborate with cross-functional teams to identify, prioritize, and resolve service and repair-related issues to meet customer expectations and production requirements.Oversee the repair process, ensuring timely and accurate diagnosis, repair, and testing of products in support of both customer returns and in support of ongoing daily production activities.Establish and maintain performance metrics, analyze data, and drive continuous improvement efforts to enhance service and repair operations.Conduct in-depth analysis of production and customer failures, searching for trends and patterns to identify root causes and drive continuous improvement projects aimed at improving product quality and reliability.Foster a culture of excellence, teamwork, and accountability within the service and repair teams.Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams, to ensure alignment and meet business objectives.

Education

• Lyndon State College

  Resort Management

• University of Phoenix

  Bachelor of Science - BS, Information Technology

• Western Governors University

  Master of Business Administration - MBA, Business Administration and Management, General

Skills

• Sdlc
• Process Improvement
• Agile Methodologies
• Management
• Team Building
• Disaster Recovery
• Leadership
• Software as a Service (Saas)
• Servers
• Itil
• Start-Ups
• Professional Services
• Project Management
• Customer Service
• IT Service Management
• Account Management
• Vmware
• Data Center
• Consulting
• Saas
• IT Strategy
• Sharepoint
• Security
• Enterprise Software
• Team Leadership
• Program Management
• Business Process Improvement
• IT Operations
• Cloud Computing
• System Administration
• Active Directory
• Networking
• Team Management
• Integration
• Vendor Management
• Business Analysis
• Troubleshooting
• IT Management
• Information Technology
• Virtualization