Jerrod Thomas

About Jerrod Thomas

Highly committed and engaged IT leader with decades of experience providing world class technology services with a customer focus within higher education. Exceptional long-range thinker with strengths in organizational health, process maturity, and strategic resource alignment.

Experience

1. Senior Director, Academic Technology Services

   Portland State University

   Mar 2019 — Present · Portland, OR, US

   Provides vision, leadership, and delivery of information technology to a diverse campus community by working closely with campus senior leadership to plan, design, and deliver an exceptional technology experience. Academic Technology Services mission is to facilitate the use and understanding of technology to connect the campus’ needs with the best IT solutions. This work is coordinated through functional units including: Service Desk Operations, Business & Academic Application Services, Technology Learning Spaces, AV Events Management, Lecture Capture, and IT Accessibility.

Education

• Portland State University

  M.S. in Engineering and Technology Management, Engineering/Industrial Management

  2013 — 2015

• Portland State University

  B.S. Liberal Studies, Minors in Technical Writing and Psychology

  2003 — 2008

Skills

• IT Strategy
• Technical Writing
• Desktop Deployment
• Management
• Networking
• Active Directory
• Information Security
• Team Leadership
• Network Security
• Sccm
• Network Administration
• Project Management
• Help Desk Support
• Customer Service
• Windows
• Wireless Networking
• Report Writing
• System Administration
• Visio
• Vmware
• Computer Hardware
• Service Desk
• IT Management
• Program Management
• Operating Systems
• Computer Security
• Project Planning
• Training
• Service Delivery
• Technical Support
• Process Improvement
• Software Documentation
• Personnel Management
• Windows 7
• Troubleshooting
• IT Service Management
• Technical Documentation
• Os X
• Mac Os X
• Security