Jed Oconnor
- Role
- Manager, Technical Account Management U s Tam Teams at Acquia
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
Experience
Manager, Technical Account Management U s Tam Teams
Mar 2021 — Present
Lead Acquia\'s US-based TAM Teams, groups of Technical Account Managers dedicated to customer success through strategic technical guidance and advice. Onboard, train, and mentor new TAMs to become experts with Drupal, Cloud Platform, CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, Multisite and Marketing Automation. Align TAM priorities with company-wide initiatives, coordinating with departmental leaders across Acquia. Handle customer escalations, orchestrating cross-departmental efforts to assess, triage, and resolve critical issues.
Skills
- Kayak
- Offshoring
- Web Services
- Web Applications
- Photoshop
- Editing
- System Administration
- Databases
- Project Management
- Windows
- Information Design
- Usability Testing
- Apache
- Web Application Security
- Social Media
- Management
- Mysql
- Software Development
- Css
- Html
- User Experience Design
- Web Design
- Public Speaking
- Javascript
- Linux
- E-Commerce
- Higher Education
- Web Development
- Quality Assurance
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