Jerrell Parker
Program & Project Management | Proficient in Change Management, Strategic Planning, Innovation & Growth | Co-Founder, The Parker Brand | Entrepreneur Optimization & Advocacy
- Role
- Change Manager at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jerrell Parker
I’m a project manager with a strong track record of driving initiatives and fostering…
Experience
Change Manager
Sep 2025 — Present
As a Change Manager within Cisco’s CMS Unified Delivery organization, I lead the implementation and oversight of Change Management practices across a dynamic Network Operations Center (NOC) environment. My role focuses on ensuring seamless execution of operational changes while maintaining stability, minimizing risk, and supporting customer commitments.Key Highlights:Implement and manage Change Management processes aligned with ITIL best practices to support enterprise-level operations.Partner with cross-functional teams to coordinate change activities, including impact analysis, risk mitigation, and stakeholder communication.Support Incident and Problem Management through proactive change coordination and continuous improvement initiatives.Maintain strong governance and documentation for all change-related efforts to enhance transparency and accountability.Utilize tools such as ServiceNow to streamline change workflows and improve process efficiency.
Education
Nash Community College
Associate of Science - AS, Physical Therapy Technician/Assistant
Walden University
Bachelor's, Business Administration and Management
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