Jerrad Robertson
Visionary Technology Executive | CIO & VP of Technology | Expert in Digital Transformation, IT Leadership, and Operations Management
- Role
- Head of Technology at Clements Fluids
- Location
- Tyler, TX, US
- LinkedIn followers
- 500 followers
About Jerrad Robertson
Welcome to my profile! I’m a technology executive with 20 years of experience leading enterprise IT strategy, operations, and digital transformation. My focus is building intelligent, scalable, and secure technology ecosystems that empower teams and accelerate business growth.As Head of Technology at Clements Fluids, I lead the company’s technology strategy end-to-end, overseeing infrastructure modernization, cybersecurity, data governance, and our ERP modernization and implementation. Partnering closely with executive leadership, I align every technology initiative to measurable operational and financial outcomes.Previously at J.B. Hunt, I led both Digital Workplace and Technology Operations, overseeing the Integrated Operations Control Center (IOCC) supporting employees globally. I drove automation through ServiceNow, Dynatrace, and AI-driven workflows, introducing predictive monitoring, self-healing infrastructure, and conversational AI to eliminate manual Tier 0–1 support. These initiatives reduced ticket volume by 50%, improved SLA performance by 70%, and established a proactive global operations model.I directed Digital Site Operations at Foot Locker, optimizing global eCommerce performance across multiple brands, and led technology operations for University of Phoenix, advancing large-scale academic systems and student support platforms.I believe in using AI and automation to simplify complexity, strengthen resilience, and create meaningful business value. My leadership style blends servant leadership and strategic vision with hands-on execution - developing high-performing teams and cultures of continuous improvement.Focus areas: IT strategy • ERP modernization • AI & Automation • ServiceNow • Cloud & Data platforms • Cybersecurity & Governance • Digital Workplace • Global IT OperationsLet\'s connect and explore how we can drive technological innovation and operational excellence together!
Experience
Head of Technology
Jan 2024 — Present
Education
University of Phoenix
Bachelor of Science (B.S.), Business Administration and Management/Information Systems
2010 — 2014
University of Arkansas
Master of Business Administration (M.B.A.), Business Administration and Management
2015 — 2017
Skills
- Coaching
- Six Sigma
- Software Installation
- Budgets
- Merchandising
- Security
- International Retail
- Higher Education
- Network Administration
- Project Management
- Avaya Ip Telephony
- Retaillink
- Public Speaking
- Troubleshooting
- Windows 7
- Team Leadership
- A+ Certified
- Information Technology
- Help Desk Support
- Customer Service
- Dns
- Vendor Management
- Splunk
- Software Documentation
- Management
- Team Building
- Networking
- System Administration
- Technical Support
- Servers
- Leadership
- Active Directory
- Itil V3 Foundations Certified
- Program Management
- IT Operations
- Advertising
- Marketing
- Visio
- Windows Xp
- Linux
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