Jeronimo Rubio

About Jeronimo Rubio

I am a results-oriented leader with over 10 years of experience in Client Success…

Experience

1. Client Success Manager

   Worldpay

   Sep 2022 — Present · CA, US

   Point of contact for operational and technical queries for Tier 1 & Tier 2 assigned strategic accounts Global eCommerce Enterprise portfolio.• Analyze complex issues and collaborate with business partners, and internal cross-function teams to deliver solutions.• Subject matter expert in gateway acquiring platforms, alternative payment methods, reconciliation, payout/bank out and chargeback defense management. • Accurately updating and maintain customer information in back-office systems.• Provide extensive research of technical and financial issues.• Working with cross functional teams to coordinate and implement new functionality for assigned eCommerce businesse market.• Built an understanding and trust with internal and external stakeholders to deliver excellent service.• Facilitated meetings and engaged multiple stakeholders at all levels.• Identifying opportunities to up-sell products or services.• Train customers of our technical systems integration gateways.• Communicating with clients on a regular basis on tier structure and need, via newsletters, email, and phone.• Complete all Corporate Amendments requested by assigned clients (bank changes, currency changes, statement narratives, and new payee accounts).

Education

• Queens College

  Bachelor's degree

  2008 — 2010

• Utica School of Commerce

  Associate's degree

• Red Bluff High School

  High School Diploma

  1999 — 2002