Jérôme Driver
Senior Client Service Associate @J.P. Morgan
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WORK HISTORY
Senior Client Service Associate @J.P. Morgan
Paris, FR
Act as primary service point of contact for the assigned high-net worth investors portfolio and be the client advocate. Own resolution of all inquiries through interaction with EMEA French clients, bankers, internal business groups, and operations using outstanding communication and partnership skills. Establish strong relationships across various functions to deliver a seamless and integrated approach across all Private Bank products. Stay tightly coordinated with client facing teams to provide a best-in-class experience across all client touch points. Work independently and collaborate with other departments to deliver flawless execution on inquiries by responding with a sense of urgency, maximizing productivity and further driving superior service improvements where appropriate. Perform robust controls to spot inconsistencies and promote adherence to our operating procedures. Proactively notify clients of issues impacting their treasury operations, investigate root causes of inefficiencies and suggest process improvement. Build in-depth understanding of the client’s organization, culture, operating model and authorization structure. Manage their daily needs to uncover opportunities for engagement in additional services and determine how best to leverage our products and capabilities to continuously add value for the client.
EDUCATION
IFBL
Investment Funds and Shareholder Services
CY Tech
Master's Degree of Financial and Computing Engineering, Paris, France, Finance
SKILLS
ABOUT JÉRÔME DRIVER
As a Chartered Financial Analyst, holder of a financial engineering Master’s degree, with 16 years of experience in top financial hubs worldwide, I can lead the management aspect of onboarding initiatives for your institutional accounts, attend the needs of your business partners and help you with the management of responsible investment mandates for your corporate beneficiaries.High performing professional with a strong academic record enriched by valuable interpersonal skills and acumen in a variety of fields including asset management, business operations, project management and client services. As such, I can help your group uphold superior quality standards and demonstrate the core values deemed imperative to achieve long-term growth. With a more rounded view of customers and a flexible approach to different subject matters, I will offer alternative perspectives that are essential when tackling non-standard issues. While chasing efficiency through process optimization, we will increase your team’s productivity and further enhance workplace collaboration, which will in turn determine your firm’s success.Experienced Bilingual (EN/FR) Client Services Manager with proven organizational skills and adaptability to changing environments. Outstanding communicator, highly analytical and creative individual with strong research and problem-solving skills.
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