Jérôme Beausoleil

WORK HISTORY

EDUCATION

ABOUT JÉRÔME BEAUSOLEIL

As a seasoned professional in the tech industry with over a decade of experience, I have honed my skills in various roles, including Product Owner, Business Analyst, and Quality Assurance Manager. My expertise in Agile methodologies, mobile applications, and Quality Assurance has allowed me to make significant contributions to the projects I’ve worked on. In my current role, I am responsible for the in-app claims process for the largest provider of P&C insurance in Canada. My primary focus is to provide a seamless and stress-free claims process, resulting in a better overall experience and greater customer satisfaction. My main objective is to streamline the claims process by using automation and digital technologies to speed up claims processing. This reduces the claims cycle time and reduces time for customers to receive their claims payouts, providing them with faster access to the funds they need to be back on their feet. As a senior business analyst, my focus was to identify opportunities to improve the in-app claims process to bring value to the customer. To achieve this, I used my analytical skills to identify customer pain points, propose claims process improvements and monitor performance of the claims process to continue to meet the evolving needs of customers. By bringing value to the customer through process improvements, I helped to create a more positive experience for customers, resulting in an increased customer satisfaction, retention, and loyalty to the company. As the Quality Assurance Manager at Lifeworks, my primary responsibility was to ensure that the CRM solution meets the highest standards of quality and reliability. I managed a team of quality assurance analysts that was responsible to test and validate the CRM solution against the established quality standards. This would involve running various tests to ensure that the solution is functioning as intended and that there are no bugs or defects that could impact the customer experience. By ensuring that the CRM solution is of the highest quality, I brought value to the client by ensuring that they have access to a reliable, efficient, and effective tool for managing their HR services. This, in turn, would improve customer satisfaction, loyalty, and retention, ultimately benefiting the company. My experience in the tech industry has given me the opportunity to develop a broad range of skills, including leadership, problem-solving, and collaboration. I thrive in fast-paced environments, and my ability to adapt to change has been critical to my success.