Jerome Taylor
Transformational Business Leader | Expert in Driving Innovation & Agile Practices | Certified SCRUM Master & Six Sigma Green Belt | Public Trust Clearance
- Role
- Customer Care Manager Iv at Lumen Technologies
- Location
- Frankfort, IL, US
- LinkedIn followers
- 500 followers
About Jerome Taylor
Senior Technology & Program Management Leader Results-driven technology and…
Experience
Customer Care Manager Iv
Oct 2024 — Present · US
As a Customer Care Manager IV, I oversee all aspects of customer order coordination for large enterprise clients, acting as the single point of contact for a portfolio of assigned accounts. I ensure the seamless delivery of complex services and solutions, managing the entire customer journey from order inception to billing, while proactively addressing any escalations to achieve optimal customer satisfaction.Key Responsibilities- End-to-End Order Management: Manage the entire lifecycle of customer orders, from order entry and validation through provisioning, installation, and service activation, ensuring efficient and accurate delivery- Customer Advocacy: Act as the liaison between customers and internal teams, proactively managing escalations, troubleshooting issues, and ensuring smooth communication throughout the process-Cross-Functional Collaboration: Partner with cross-functional teams to ensure timely service activation, testing, and turn-up, delivering a seamless customer experience- Complex Account Oversight: Oversee a portfolio of high-revenue enterprise customers with complex product needs, providing a tailored approach to meet unique requirements.In this senior role, I am committed to delivering exceptional service quality and operational excellence to support enterprise clients with sophisticated needs and high expectations.
Education
DePaul University
Business Administration, Management and Operations
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