Jerome Okeke

Experience

1. Product Operation Specialist(Ancillary Product)

   Priceline

   Aug 2021 — Present · Norwalk, CT, US

   Hired to a newly created experimental position aimed at assessing scalability of trip protection products. In this capacity, I play an integral part of the trip protection team by analyzing customer issues, integrating them into product development processes, and communicating enhanced features and user experience changes. I evolved into taking ownership of product performance and assessments, driving product roadmaps in alignment with business objectives, prioritizing projects, and ensuring compliance while closely collaborating with product management, engineering, design, and marketing teams. I also create complex dashboards for operational insights, present reports, and offer recommendations to management and stakeholders striving for excellence.• Developed and implemented key performance indicators to adequately drive product strategy and prioritization, and support data-driven decisions and improvement.• Point of contact for product teams and customer experience groups as the product and process expert.

Education

• University of Plymouth

  Master of Business Administration - MBA

• American University

  Master's degree

• University of Maiduguri

  Bachelor of Science - BS