Jerome Kienast

About Jerome Kienast

Committed, forethinking business leader with a proven track record for improving…

Experience

1. Total Support Manager

   ARIES INDUSTRIES, INC.

   Aug 2022 — Present · US

   Lead all repair teams for the USA and Canada.• Developed and maintained online parts catalog for parts identification and purchasing.• Lead online content creation team development for training of Dealers and Direct Customers by use of multi-media platforms.• Manage Aries team of call center Technical Support professionals to maintain customer up-time.• Responsible for managing loaner team and inventory of over 300 units available for customers with same day availability.• Lead team of call center Customer Service professionals supporting our international customer base.• Schedule and support International Field Service Specialists for best-in-class customer care.• Work in collaboration with purchasing, sales, production, quality control, and engineering daily to support best in class customer experience.• Hiring and direct management of Customer Service Specialists, Field Service Professionals, Technical Specialists, Repair Technicians, and Total Support Administration teams.

Education

• Waukesha County Technical College

  Industrial Diesel and Fleet Maintenance

• Wisconsin Lutheran High School

  General

Skills

• Sales Management
• Budgets
• Purchasing
• Training
• Customer Satisfaction
• New Business Development
• Inventory Management
• Sales
• Team Leadership
• Account Management
• Negotiation
• Customer Service
• Management
• Team Building
• Business Planning