Jerome Joseph
Group Manager | ServiceNow Consultant | CAD | CSA | CIS - ITSM | SPM
- Role
- Group Manager at HCLTech
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Jerome Joseph
ServiceNow Operations/ Delivery Manager and lead for South Steady state COE accounts part of ServiceNow practice. Managing accounts as escalation spoc and engaging clients from governance. Handling resource hiring/attritions, new project onboarding, assisting RFPs for Presales proposals, revenue tracking and consulting etc, Have worked as ITSM/ ITIL Process Consultant and performed multiple end to end Servicenow Implementations on both greenfield and brownfield projects. Have lead implementations, transitions, integrations and transformation projects related to solution designing in multiple ITSM tools. Subject Matter Expert in Servicenow Administration, Techno Functional consultant for applications with end to end service delivery. Specialties: ITIL v3 Expert ITIL 4 Managing Professional certified. Certified ScrumMaster® ServiceNow Certifications: Vancouver version. Certified Application Developer. Certified System Administrator. Certified Implementation Specialist in ITSM Certified Implementation Specialist in SPM MBA in Marketing/Systems, B.Tech - Information Technology.
Experience
Group Manager
Jan 2025 — Present
Managing Steady State ServiceNow accounts part of USM practice in the South India. Main locations managed are Chennai, Bengaluru and Hyderabad.\\\\nMeet & Greets with the clients on a quarterly review basis, escalation spoc, resource management, hiring, revenue tracking, new projects/deals onboarding, service improvement strategies.
Education
Vellore Institute of Technology
Master of Business Administration (MBA)
2012 — 2014
Sri Ramakrishna Engineering College
Bachelor of Technology (B.Tech.)
2008 — 2012
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