Jeroen Hendriks

Customer Success Manager @SAP

Lyon, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2017 — Present

Customer Success Manager @SAP

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Lyon, FR

Experienced, highly motivated and adept Lead Customer Support Manager involved in establishing professional relationships with blue chip customers in EMEA. Preferred Success is an individualised customer Success package for SAP Cloud HCM customers, providing on-going implementation and \'steady state\' support, guidance and learning to drive value realisation, user adoption and operational excellence for our customers. Focusing on an high touch model with emphasis on strategic guidance and practices to drive user adoption.

EDUCATION

1987 — 1991

Scutos

D Level, Electronics

SKILLS

SiebelFrenchMicrosoft TechnologiesLearning Management SystemsPerformance ManagementCrmTraining DeliveryInternational RelationsRecruitment ManagementConsultingFluent EnglishVmwareProblem AnalysisCloud ComputingSap CrmXmlSlaDelivery SystemsIssues ManagementEnterprise SoftwareSystem AdministrationGoogleSuccessfactorsPre-Sales Technical SupportTechnical TrainingOnline TrainingTroubleshootingDtdsSalesforce.comSap CloudProject DeliveryManagementHcm Processes & FormsB2bSaasCreative Problem SolvingSolution SellingBusiness ProcessBusiness Systems ImplementationWebex

ABOUT JEROEN HENDRIKS

Customer Success Manager

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Jeroen Hendriks — Customer Success Manager at SAP in Lyon, FR | Unifers