Jerod Stephenson
Hosting Services Manager at Thomson Reuters
- Role
- Hosting Services Manager at Thomson Reuters
- Location
- Forest Lake, MN, US
- LinkedIn followers
- 500 followers
About Jerod Stephenson
Battle-tested leadership skills and abilities that were forged in an organization that…
Experience
Hosting Services Manager
May 2013 — Present
Management of Operations groups supporting Hosted Application offerings residing in multiple Data Center environments across the globe. • Lead the Service Engineering teams, including fostering innovation, reducing errors and organizing activities to address operational concerns • Manage activities associated with deployment, monitoring, maintenance, development, upgrade and support of maultiple software applications • Oversight of Operations Engineering teams to ensure workload executed, oversee production incidents/outages, coordinate and schedule changes with Governance team • Establish and maintain audit controls to ensure SSAE-16 and SOC Compliance • Report on availability metrics, IT capacity metrics, team workload metrics and project activities
Skills
- Voip
- Employee Relations
- Training
- Customer Satisfaction
- Recruiting
- Customer Retention
- Call Centers
- Quality Management
- Account Management
- Telephony
- Mpls
- Call Center
- Process Improvement
- Vendor Management
- T1
- Mergers & Acquisitions
- Leadership
- Team Building
- Telecommunications
- Analysis
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