Jeremy Nolan
Fleet Ops Analyst/C.S. Engineer at Simbe Robotics, Inc Leveraging robotics and AI for better inventory insights and greater efficiency
- Role
- Fleet Operations Analyst Customer Success Engineer at Simbe
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jeremy Nolan
Focused career path over the past 10+ years within the Information Technology sector…
Experience
Fleet Operations Analyst Customer Success Engineer
Oct 2018 — Present · Pittsburgh, PA, US
Manage customer account(s) by continuing to meet and exceed expectations on how Simbe\'s solution can be utilized.• Monitor and provide timely response to all incidents, outages and performance alerts.• Categorize issues for escalation.• Recognize, identify and prioritize incidents in accordance with customer business requirements and operational impact• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages• Document all actions in accordance with standard company policies and procedures• Work with internal and external technical and service teams to create and/or update knowledge base articles• Perform basic systems testing and operational tasks (network connectivity testing, script execution, etc.)• Support multiple technical teams in 24/7 environment operational environments with high uptime requirements. • Assist with and/or execute deployments with assembling and initializing Tally at customer sites.
Education
Sturgis High School
Diploma
2000 — 2004
University of Maryland Global Campus
Master of Science (MS), MS in Cybersecurity
2013 — 2015
University of Maryland Global Campus
Master of Business Administration (MBA) with a focus in Information Technology, Business Administration
2015 — 2016
University of Michigan
Bachelor of Arts, Anthropology
2004 — 2009
Skills
- Adobe Creative Suite
- Customer Service
- Windows 7
- Website Development
- Powerpoint
- Microsoft Excel
- Microsoft Operating Systems
- Html
- Web Design
- Microsoft Word
- Litigation
- Databases
- Word
- Css
- Management
- Windows 10
- Editing
- Public Speaking
- Web Development
- Coresense Retail Management Software
- Android
- Legal Research
- Windows Xp Professional
- Mac Os
- Social Media
- Intuit
- Celerant Command Retail Software
- Photoshop
- Microsoft Works
- Outlook
- Excel
- Microsoft Outlook
- Microsoft Office
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