Jermaine Frazier-Collins
Customer Success Manager | DaaS & SaaS Specialist | Driving Product Innovation & Client Growth with Data
- Role
- Customer Success Manager at Biscred
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jermaine Frazier-Collins
I\'m passionate about Customer Success and the power of data-driven decisions to drive…
Experience
Customer Success Manager
Dec 2024 — Present
As a Customer Success Manager at Biscred (a Bisnow Company), I manage a portfolio of clients, ensuring they derive maximum value from our Data-as-a-Service (DaaS) platform. I leverage SQL to organize and analyze customer data, providing actionable insights on product usage, engagement, and opportunities for growth. I also developed a customer analytics dashboard and created a Customer Health Scoring system to better understand and track our customers\' needs, enabling us to proactively address any issues and optimize engagement.By enhancing internal processes, I work to streamline workflows and improve the overall customer experience. Collaboration is key in my role; I partner with fellow Customer Success Managers, our CEO, and the data team to align strategies and drive product improvements. Together, we ensure that customer feedback directly informs our product roadmap, optimizing both client satisfaction and business outcomes.
Education
Texas State University
Bachelor of Business Administration - BBA
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