Jermaine Buckines
My specialties: Salesforce Implementations (7x-Certified), IT Strategy, Project/Program Management, and Agile Framework and Go-To-Market (GTM) Strategies / AI specialist / SF Agentforce Champion
- Role
- Engagement Delivery - Senior Manager at Salesforce
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Jermaine Buckines
Technology Skills:Salesforce.com - CRM Eloqua (Oracle)- Email Marketing Tool Agile Software Development (SCRUM, XP, Lean etc.)Visual Studio - Team Foundation Server (TFS) JIRAConfluenceBusiness Requirement Development Adobe Connect - Virtual Learning PlatformCisco Web EX - Conferencing ToolCall Center Tech implementationPC Troubleshooting Windows 7 MS ProjectsVisioMobile computing & Remote connectivity -(Experienced Telecommuter)Soft Skills: Team Building Technical Writing Training & Development Sales & Business Development Client Engagement & Problem ResolutionsManagement Skills:Program ManagementChange Management Project ManagementSupervisory (Union & Non-Union environments)Coaching & DevelopmentCall Monitoring & Quality Assurance Financial & Analytical Skills:Data Analysis Financial Analysis Credit & Collections StrategiesMortgage & Banking skills:Regulatory & Lending Practices -(Fair Housing, ECOA, FCRA, Fair Lending, Anti-Money Laundering, TILA, RESPA)Consultative Selling Methods Licensed Mortgage Professional (NMLS #: 10•••27)Specialties: Masters level manager specializing in Strategic Management, so I offer a unique approach to Business Development, Change Management, and Training/Coaching.I am a highly experienced Senior Project Executive with expertise in managing large-scale programs within the Salesforce ecosystem. As a Servant and Empathic leader, I am dedicated to improving the client experience through technology and sound project management practices. My primary focus is to drive client satisfaction through engagement and successful partnerships.With over 24 years of experience leading projects and programs in various industries, including Telecommunications, Captive Finance, and Global Financial Services, I have developed a strong skillset in building development teams focusing on the Salesforce ecosystem. Additionally, I have led transformation efforts in Global companies with co-located team members, making me an expert in this field.
Experience
Engagement Delivery - Senior Manager
Dec 2021 — Present · Detroit, MI, US
Education
Lawrence Technological University
MSIS
Davenport University
BBA
Trailhead by Salesforce
Trailhead Ranger
Skills
- Banking
- Risk Management
- Contract Negotiation
- Selling
- Call Monitoring & Quality Assurance
- Mortgage Lending
- Project Planning
- Leadership Development
- Strategic Planning
- Call Center
- Real Estate
- Business Process Improvement
- Business Strategy
- Credit
- Coaching
- Data Analysis
- Leadership
- Project Management
- Negotiation
- Analysis
- Call Centers
- Business Development
- Process Improvement
- Technical Writing
- Management
- Team Building
- Strategy
- Performance Management
- Employee Training
- Networking
- Cross-Functional Team Leadership
- Time Management
- Quality Assurance
- Finance
- Sales Coaching & Training
- Licensed Real Estate Broker - State of Michigan
- Sales
- Financial Analysis
- Training & Development
- Sales Management
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