Jermaine C. Foskey
Sr Support Engineer (Level 5) - Physical Stores Technical Operations Center @Amazon
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WORK HISTORY
Sr Support Engineer (Level 5) - Physical Stores Technical Operations Center @Amazon
Seattle, WA, US
Managed a support team of 4 engineers, development of team processes, team performance reviews, and training, ensuring adherence to Key Performance Indicators (KPI)s, resulting in a 15% increase in team productivity.Updated and expanded the support team\'s knowledge base, increasing efficiency by reducing average response times by 12% through improved Standard Operations Procedures (SOPs).Collaborated with the leadership team to analyze data from weekly and monthly reports, driving growth and implementing transformation initiatives that improved team performance by 18%.
EDUCATION
The City College of New York, The Grove School of Engineering
BS
ABOUT JERMAINE C. FOSKEY
With an enriching academic background and dynamic interests in IT solutions and process…
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