Jermaine Bynes
Senior Business Analyst @Cognizant
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WORK HISTORY
Senior Business Analyst @Cognizant
Led resolution of complex claims processing issues through root cause analysis, achieving a 25% reduction in processing errors.• Developed and maintained Business Requirement Documents (BRDs) and Technical Requirement Documents (TRDs) for major system enhancements.• Directed UAT efforts, designing test plans that ensured 100% defect resolution prior to production release.• Served as SME for Claims Operations, advising leadership and collaborating with offshore development teams non claim systems management.• Managed claims system conversions, ensuring on-time delivery and minimal disruption to operations.• Designed and facilitated training for 30+ employees on new claims systems and best practices.
EDUCATION
Rutgers, The State University of New Jersey-New Brunswick
BA
SKILLS
ABOUT JERMAINE BYNES
Business Analyst at Emblem Health
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