Jerlicia Neely

About Jerlicia Neely

Experienced Customer Service Representative with a demonstrated history of working in the hospitality and retail industry. Skilled in Microsoft Word, Retail, Sales, Hospitality Suites, and Communication. Strong operations professional with a Bachelor of Business Administration - BBA focused in Business Administration with a concentration in Management, Marketing, and Insurance from Mississippi State University.

Experience

1. Store Consultant

   FedEx Office

   Jul 2024 — Present

   I deliver a wonderful customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. I’m currently knowledgeable in all areas of the Store’s business such as shipping, storing, and scanning. I’m responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. I operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

Education

• Mississippi State University

  Bachelor of Business Administration - BBA

  2017 — 2020

• East Mississippi Community College

  Career Certificate

  2023 — 2023

• Northwest Mississippi Community College

  Associate of Arts - AA

  2014 — 2016