Jerin Thomas

Sales Training Specialist @Ntt Business Process Outsourcing

Toronto, ON, CA

Responsible for onboarding, training and coaching executives for multiple sales portfolios : 300+ executives trained * Call reviews and performance data evaluations to provide continuous feedback and coaching to agents - supporting target achievement* Subject Matter Expert and PoC while working in collaboration with Sales, Operations, Client and other internal departments* Continuous improvements in training content and strategy shared with stakeholders * Involved in content development/upgrade of the training materials in coordination with Instructional design team.

University of Toronto School of Continuing Studies

Digital Marketing Management

Mahatma Gandhi University

Bachelor of Commerce (B.Com.)

Christ University, Bangalore

Master of Business Administration, Marketing