Jerin Johnson
CAP Specialist at Amazon | Certified in Data Science & Ethical Hacking | Python, QA, Excise, GST, Audits & Accounts | Team Leader | Recruitment & Process Optimization
- Role
- Associate - Cap Specialist at Amazon
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Jerin Johnson
At Amazon, our team\'s focus on improving customer interactions through meticulous quality assurance and data analysis has led to enhanced chat service quality. With a Bachelor of Commerce in Finance & Taxation from Mahatma Gandhi University, I bring a strong analytical foundation to the CAP Specialist role, ensuring customer satisfaction is at the heart of our processes.Previously, our efforts in financial analysis at Minimax Security Service involved optimizing tax strategies through detailed risk assessment. This experience, fortified by diplomas in Corporate Accounts and Sales Tax Practice, now informs my approach to streamlining Amazon\'s customer service workflows, leveraging my accounting and finance skills to drive efficiency.
Experience
Associate - Cap Specialist
Sep 2024 — Present · Madhya Pradesh, IN
Conducted quality assurance reviews on chat transcripts to assess agent performance against CAP guidelines.• Analyzed data on common customer issues to streamline processes and propose process improvements.• Generated reports on key performance indicators related to chat quality and customer satisfaction.
Education
Mahatma Gandhi University
Bachelor of Commerce, Finance and taxation
2013 — 2016
Accountants Service Society
Diploma In Corporate Accounts And Management
2016 — 2017
Depaul Institute Of Science and Technology
Bachelor of Commerce - BCom, Finance & Taxation
2013 — 2016
Tax Study Centre
Diploma In Sales Tax Practice
2016 — 2017
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