Jerilyn Frisbie

About Jerilyn Frisbie

Strategic, results-driven Account Manager with 14+ years of experience managing and growing enterprise relationships across healthcare, medical device, and SaaS industries. Expertise in: Strategic account management and revenue expansionEnterprise relationship building with C-suite executivesHealthcare and medical device industry knowledgeImplementation project leadership and solution deliveryCross-functional team collaboration and stakeholder alignmentContract renewal management and pricing advocacy 5+ years focused on healthcare (clinical operations, healthcare IT, medical device). Proven track record: 100% client retention during significant disruption, consistent 15%+ YoY growth across accounts, and scaled one business 10X in 9 months- Clifton Strengths Top Five: Achiever; Learner; Intellection; Input; Belief

Experience

1. Account Manager

   CyncHealth

   Oct 2024 — Present

   Enterprise healthcare account management for Health Information Exchange (HIE) solutions serving health systems, hospitals, ASC\'s, Critical Access Hospitals and specialty clinics across Nebraska and Iowa. • Build and maintain strategic relationships with enterprise healthcare customers to advance Health Information Exchange (HIE) adoption across Nebraska and Iowa.• Educate stakeholders and deliver strategic business reviews that showcase solution impact, ROI, and strategic value.• Serve as a trusted advisor, aligning client goals with CyncHealth capabilities.• Partner with Implementation, Operations, and Product teams to support project kickoff, ensure smooth transitions, and address issues that impact customer experience.• Analyze utilization data to identify gaps and drive targeted strategies that increase adoption and maximize value.Organizational Culture & Employee Experience• Serve on the CyncHealth Navigators Committee, partnering with HR to develop and lead culture, engagement, and professional development initiatives that strengthen organizational values and employee connection.• Lead wellness sessions for employees across the organization to support well‑being, stress reduction, and a healthier workplace environment.

Education

• Creighton University

  Business, Management

Skills

• Account Management
• Microsoft Office
• Sales
• Employee Engagement
• Sales Support
• Strategy
• Salesforce.com
• Business Analysis
• Lead Generation
• Coaching
• Sales Operations
• Recruiting
• Customer Service
• Training
• Business Strategy
• Office Administration
• Management
• Team Building
• Sales Management
• Marketing
• Leadership Development
• Direct Sales
• Business Development
• Software as a Service (Saas)
• Leadership