Jeri Mahoney
Director, IT Service Management / ITIL Expert / ITIL 4 Managing Professional
- Role
- Director, IT Service Management at Cleveland Clinic
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Jeri Mahoney
Senior IT leader with demonstrated success in reducing costs, improving productivity and implementing process improvements. Expertise in delivering highly available, reliable infrastructure services while promoting collaboration in team atmosphere, including excellent relationship building skills. Self-motivated and innovative thinker who consistently pursues new challenges to stretch abilities, expand knowledge and bring greater returns to employer. High achiever with exceptional moral standards and Christian beliefs. With a Masters in Business administration in addition to my Bachelor\'s in Computer Science, I am at my best when I am able to leverage my collaboration, relationship and networking skills to lead teams to deliver highly effective solutions. Specialties: IT Infrastructure, strategy, administration, planning, service cost management, ITIL and Cobit Processes,Technology, IT, Networks, Data Center, Business Unit, CIO, VP, President, Executive Vice President, Director, Innovation, Implementation, Program Development, Integration, ROI, Business Continuity, Disaster Recovery, Risk Assessment, Audit, SOX, SAP Hosting, Human Capital Management
Experience
Director, IT Service Management
Aug 2016 — Present · Cleveland/Akron, OH, US
Provides strategic leadership for designing, implementing and communicating service management for enterprise IT Service Management policies and guidelines. Responsible for developing and implementing IT services under the various customer support plans and delivered at the operational level to meet agreed upon Service Level Agreements (SLAs). This includes taking an end to end view of the quality of IT services and being proactive in the continual improvement of service delivery. Assumes ownership and governance for all aspects of the core enterprise processes that include Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management and Continual Service Improvement in support of the applications and infrastructure environment.
Education
The University of Akron
Bachelor of Science, Computer Science, Math Minor
1980 — 1985
Midview High School
Degree, College Prep
1976 — 1980
Kent State University - Graduate School of Management
MBA, Business
2007 — 2009
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