Jerid Johnson
- Role
- Director, Global Customer Support at Certinia
- Location
- Lake Forest, CA, US
- LinkedIn followers
- 500 followers
About Jerid Johnson
I am a customer-focused executive skilled at building teams that provide world-class…
Experience
Director, Global Customer Support
Mar 2021 — Present
Education
California State University San Marcos
Bachelor of Science (B.S.), Business Administration
1998
Saddleback College
Associate of Arts - AA, General Studies
1995
Skills
- Pre-Sales
- Customer Retention
- Customer Escalation Management
- Virtualization
- Customer Experience Management
- Strategy
- Software as a Service (Saas)
- Java
- Integration
- Solution Selling
- Technical Support
- Saas
- Product Adoption
- Disaster Recovery
- Customer Support
- Customer Service
- Storage
- Customer Journeys
- Professional Services
- Leadership
- Customer Satisfaction
- Data Center
- Customer Experience
- Vmware
- Operations Management
- Enterprise Software
- Collaborative Problem Solving
- Enterprise Architecture
- Software Development
- Cloud Computing
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