Jerica Preston

About Jerica Preston

PROFESSIONAL HIGHLIGHTSLed an enterprise-wide system/security/behavior change; achieved full adoption and sustainment of 36K+ network users; the security initiative had 2 unsuccessful adoption attempts prior Led a standardization initiative across seven operating companies; inherited the initiative stalled in Awareness; I was instrumental in gaining leader alignment and shifting key leaders/stakeholders currently to Knowledge/Ability; several accolades received from sponsorsDesigned roadshow series and delivered across seven operating companies; 200+ individual stakeholder engagements; executives excited and pleased with the outcomes Co-Chaired the Technology Culture Committee; supported the advancement of Gallup results 20••••20 Instructed OCM learning series to the Project Management community; 92% agreed/strongly the learning experience to be effective and value-add Increased quality scores by 7% and improved customer service scores in commercial insurance southern region operations Prepared agents to execute their role differently due to operational changes; increased health program enrollment by 20% in less than three months

Experience

1. Organizational Change Consultant Sr

   CGI

   Aug 2023 — Present

   State Disease Reporting System Led the change for the replacement of the legacy disease reporting system (20+ years old). The system is an integrated disease surveillance system which tracks reportable conditions across the state and its local health jurisdictions.Developed change strategy and communications plan for 80+ county rollout, prepared sponsors / leaders to support the change, conducted stakeholder analysis, led change impact analysis and change readiness assessments, developed communication plan, managed stakeholder groups, identified areas of resistance and mitigated appropriately, identified risks and issues and mitigated and executed methods to measure adoption.Data Modernization InitiativeLed the change for a portfolio of work to modernize technology, systems and processes, advance the culture of data and analytics, and uplift staff in data and analytics capabilities as well as driving self-service of data tools.• Led communication planning and development for all efforts within the portfolio• Created training opportunities to enhance stakeholders’ knowledge on analytic tools and processes; established and supported the Data & Analytics Community of Practice.• Developed and implemented a Business Intelligence Strategy focused on self-service tools for stakeholders to perform analytics and reporting.• Developed the new state health assessment dashboard to improve stakeholder experience and provide a one stop shop of public health data sources from numerous agencies/systems. The dashboard was to serve a variety of stakeholders by providing resources to create Community Health Assessments and Community Health Improvement Plans (both required by law to stay accredited).• Improved Data Governance processes and procedures enhancing the DG Council charter, reviewing standards, and documenting data processes.• Transitioned stakeholders from the legacy state public health information data warehouse to the Hadoop platform.

Education

• Coastal Carolina University

  Marketing

Skills

• Business Process Improvement
• Learning Management Systems
• Project Management
• Leadership
• Performance Management
• Learning and Performance
• Change Management
• Business Process
• Organizational Change Management
• Analysis
• Needs Analysis
• Visio
• Analytical Skills
• Management
• Business Development
• Human Resources
• Software Documentation
• Cross-Functional Team Leadership
• Captivate
• Strategy
• Training
• Sharepoint
• Business Analysis