Jerica M.
Quality Assurance @ TikTok | Driving Operational Excellence through Decision Accuracy | Mentoring Teams for True Compliance | Data-Driven Insights | Policy Alignment Strategies
- Role
- Search Operations Quality Assurance Analyst at TikTok
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Jerica M.
I work in QA and trust & safety environments focused on maintaining quality…
Experience
Search Operations Quality Assurance Analyst
Apr 2024 — Present · Austin, TX, US
Quality inspection of evaluated data and daily tasks of specialists- Localize the policies, be responsible for policy training, and align the policy updates- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, and offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment- Work closely with the product operations team in order to provide feedback on data quality- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content- Accept additional temporary and related responsibilities which are not necessarily listed above
Education
The University of Texas at San Antonio
Bachelor of Arts - BA
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