Jereth Frank
CC Implementation Engineer II @RingCentral, Inc.
- Role
- Contact Center Implementation Engineer Ii at RingCentral
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jereth Frank
Experienced IT professional with 15+ years of experience in the healthcare industry. Exceptionally strong attention to details, leadership skills, consulting & scripting of IVR systems, organizational skills, relationship building skills and supporting executives. Excellent critical thinking, problem-solving capabilities, and process improvement while offering opportunities for growth and development.
Experience
Contact Center Implementation Engineer Ii
Jan 2021 — Present · Denver, CO, US
Responsible for playing a key role in planning and development and functions of the contact center our white glove partner Nice inContact. Also responsible for driving implementation of Nice inContact Studio and Central functionality within new Contact Center ACD designs and training. • Providing technical configuration for IVR specific to InContact Studio programming • Consulting, Design, and development of IVR integrations • Enterprise account exposure – high end contact centers • Providing process, data, and object modeling in a variety of application and database environments. • Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications • Providing technical architecture leadership, analysis, design, development, and enhancement • Expertise in industry leading contact center technologies • MS office knowledge (Excel, Project Plans, Smartsheet, Visio/Lucid Charts) • Presenting a profession image in conduct, attitude, and attire • Assisting with development of client information management standards and evaluation of technology trends • Consulting experience
Education
Georgia Perimeter College
Currently still working on Business Degree
2014
Stone Mountain High
Diploma
1991 — 1994
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