Jeremy Young
Customer Solutions Associate Director @IQVIA
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WORK HISTORY
Customer Solutions Associate Director @IQVIA
Reading, GB
A key member of the IQVIA Language Solutions Tech Team, driving innovation, efficiency, and customer success to position IQVIA Translation Services as an industry-leading language solutions provider.Key Contributions: Strategic Leadership & Process Optimisation – Designing and implementing strategies that enhance automation, reduce delivery timelines, improve translation quality, and lower operational costs. Customer Success & Solution Delivery – Overseeing client account management, training, feature prioritisation, roadmap alignment, and implementation oversight, ensuring a seamless experience for our customers and partners. Innovation & Business Strategy – Leading customer engagement, identifying emerging trends, piloting new solutions, and managing business challenges to deliver value-driven services. Product Ownership & AI-Powered Translation – Spearheading the development and ongoing enhancement of IQVIA’s enterprise-grade AI-powered machine translation platform (Linguamatics translate), ensuring continued innovation and user-centric improvements. AI-Powered MT Strategy – Developed and refined the roadmap for enterprise-grade NMT solutions, ensuring alignment with business objectives and evolving industry standards. Feature Development & Product Enhancement – Collaborating closely with R&D teams to drive innovative MT features, integrating adaptive AI models, domain-specific training, and quality assessment frameworks. Escalation Management & Technical Consultancy – Serving as the primary contact for technology, training, and product support escalations, ensuring client needs are addressed with efficiency and professionalism. Continuous Innovation – Working at the forefront of AI translation advancements, evaluating new models, techniques, and integration strategies to maintain industry-leading MT performance.
EDUCATION
The University of Sheffield
Bachelor of Arts, Japanese Studies
SKILLS
ABOUT JEREMY YOUNG
Localisation Industry Veteran | Customer Solutions Associate Director | Machine Translation & AI-Driven Translation ExpertWith 25+ years of experience in localisation, I provide strategic consultancy on language and technology solutions, driving innovation and best practices. As a Customer Solutions Associate Director, I deliver expert guidance to clients, ensuring seamless localisation and building strong customer relationships.A leader in customer success, I oversee technical account management, education, consultancy, and roadmap implementation while acting as the primary escalation point for technology, training, and product support. I collaborate closely with clients and technical teams to refine and deliver solutions efficiently, driving key feature development.As a Neural Machine Translation (NMT) expert, I drive IQVIA\'s Machine Translation strategy, ensuring that AI-driven translation technologies are seamlessly integrated into our language solutions. I focus on leveraging cutting-edge advancements in Neural Machine Translation to optimize translation quality, efficiency, and scalability.As product owner of IQVIA’s enterprise-grade AI-powered machine translation platform (Linguamatics translate), I establish a clear vision for the product and ensure it meets user needs and business objectives, driving product feature development and supporting our user base.Translation Management System (TMS) consultant - I collaborate with client stakeholders to assess tech and service requirements, focusing on AI-driven Neural Machine Translation strategies, CMS connectors & integrations, Translation Memory management, and Terminology. I bring extensive expertise in TMS configurations, workflow automation, and quality assurance.An experienced software localisation engineering consultant, I possess deep knowledge of the localisation lifecycle—from initial analysis and quoting to project execution. I provide technical services to ensure the highest quality and profitability for complex projects. Highly skilled in CAT tools (Trados Studio, MemoQ, Passolo), advanced file-type settings, string extraction/reintegration, QA, troubleshooting, and bug fixing. I have been a leader of localisation engineering teams on high-profile client projects, maintaining top industry standards.Specialities: Neural Machine Translation & AI Translation Management Systems RWS Trados Studio Certified RWS Passolo Certified RWS Trados Enterprise (Language Cloud) MemoQ Linguamatics translate RWS Language Weaver Competent Japanese speaker
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