Jeremy Townsend

Senior IT Coordinator @MNP

Edmonton, AB, CA

Providing technical expertise in enterprise IT operations with focus on service delivery, AV systems, and merger integrations.Key Technical Responsibilities: Manage technical aspects of IT mergers for offices of 40+ employees, ensuring smooth weekend cutovers Deliver weekly new hire IT orientation programs, covering IT policies and Microsoft 365 tools Maintain and troubleshoot 800+ Microsoft Teams Rooms nationwide as part of the AV team Provide expert deskside and remote technical support across multiple MNP locations Configure audio-visual systems including Crestron interfaces and Biamp DSP installations Document solutions in ServiceNow to improve knowledge sharing and service delivery Significantly reduced technical onboarding time through process improvements, regularly receiving positive feedback from new hires and department managers Maintained consistently high AV systems reliability across 800+ rooms, minimizing disruptions to critical business meetings and collaborationNotable Projects: IT Merger Integrations: Handled technical components of 15+ office merger integrations, implementing standardized deployment processes and pre-merger assessments for efficient transitions AV Infrastructure: Supported enterprise audio-visual systems including Microsoft Teams Rooms, Crestron controllers, and Biamp DSP equipment to ensure consistent meeting experiences Technical Onboarding: Refined orientation workflows and created technical documentation for Microsoft 365 suite and MNP-specific applications to improve setup efficiency

CDI College of Business & Technology

Diploma of Education, Network and Internet Support Specialist