Jeremy Shank
High-Output Operator | Building Systems for AI & Next-Gen Tech | 10× SaaS Scaling | Instacart • Uber
- Role
- Manager, Pilot Ops Excellence at Instacart
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jeremy Shank
I’m a high-output operator who has scaled products and teams at Instacart, Uber, and JUMP — and I’m now focused on bringing that experience to AI-driven companies.At Instacart, I led the rollout of Caper’s SaaS smart cart platform, driving 10× adoption growth and bringing 40% of the fleet online through new systems and workflows. I partnered with ALDI, Kroger, Wakefern, and Sprouts to sell in new features and deliver measurable adoption gains.Earlier, I scaled Uber Eats’ restaurant operations partners,$5M recovered revenue) and ran a 200-person ops org at JUMP Bikes, cutting per-trip costs by half and saving $4.4M annually.What I’m known for: • Building systems that unlock leverage for fast-moving teams • Driving adoption, retention, and growth in SaaS and customer success environments • A deep focus on AI, exploring how automation and intelligence reshape operations, GTM, and customer experienceI’m excited to apply this track record of scaling ops at speed to the next generation of companies building at the intersection of AI and customer experience.
Experience
Manager, Pilot Ops Excellence
Jan 2024 — Present · Los Angeles, CA, US
Education
Harvard Business School Online
Certificate, Leadership
Harvard Business School Online
Certificate, Strategy
El Camino College
Associate's degree, Political Science and Government
2010 — 2013
General Assembly
User Experience Design
2018 — 2018
Skills
- Sql
- Linux
- Strategic Communications
- Sales
- Customer Service
- Research
- Training
- Strategic Leadership
- Ruby
- Adobe Illustrator
- Mac Os
- People Development
- Strategic Planning
- Communication
- Photoshop
- Computer Hardware Assembly
- Management
- Project Management
- Powerpoint
- Microsoft Excel
- Microsoft Operating Systems
- Time Management
- Salesforce.com
- Sketch
- Public Speaking
- Leadership
- Jira
- Strategic Thinking
- Asana
- Invision
- Critical Thinking
- Microsoft Word
- Computer Repair
- Team Leadership
- Data Analysis
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