Jeremy Serafino

About Jeremy Serafino

With over nine years at UnitedHealth Group, my expertise in cloud technologies and AI has been pivotal to the success of our DevOps initiatives. As the Sr Director of DevOps Enablement for Provider Engineering, I am dedicated to fostering environments that enhance delivery predictability, efficiency, and security. Our team’s mission aligns with UnitedHealth Group\'s culture of innovation, and my goal is to bring diverse solutions to complex challenges.Recently, I\'ve focused on M&A integrations and modernizing architectures to be cloud-agnostic, which involves designing and maintaining AI and ML labs in Azure. This work directly supports our strategic business goals in R&D. By promoting Automation Vulnerability Remediation, I\'ve helped to fortify our cloud environments across Azure, AWS, GCP, and on-prem, ensuring they meet the highest security standards while optimizing performance.

Experience

1. Engineering Leader Revenue Cycle Mgmnt (Rcm), Mkt Performance Partnership (Mpp) & Ai Transformation

   Optum

   Jul 2025 — Present

   Lead for a high-performing engineering and IT organization, fostering a culture of agility, creativity, and excellence, reporting directly to the Provider Market Chief Information Officer (CIO).Currently positioned in a strategic role at the intersection of technology, product, and business transformation bringing a balance of visionary innovation and hands-on execution, aligning technology investments with long-term value creation by defining the technology future for our RCM technologies and ensuring alignment with the corporate market vision and growth objectives.Oversee all aspects of product engineering, infrastructure, data systems, and IT operations.Champion the adoption of AI, cloud technologies, automation, and advanced analytics to drive innovation and efficiency.Lead architecture modernization, ensuring technology scalability, resilience, and cybersecurity across platforms.Collaborate with the executive leadership team to align technology investments with business outcomes.Drive operational excellence by optimizing cost efficiency, delivery timelines, and innovation pipelines and saving $5M YOY for the last five consecutive years.Bringing a deep knowledge of cloud architecture (AWS, Azure, or GCP), software engineering, data systems, and emerging technologies and participating in semi-annual modernization roadmap reviews for 60+ products.Experience in managing global teams, vendor ecosystems, and complex technology budgets.Providing executive oversight for AI implementation, cybersecurity, data governance, and risk management.Acting as the executive sponsor for digital transformation, AI enablement, and innovation-driven growth initiatives for Optum Insight in the Revenue Cycle Management space with a strong emphasis on innovation, experimentation, and continuous learning. Continuing to lead a centralized DevOps organization of ~200, owning all production cloud accounts (Azure, AWS and GCP) and managing all access to production systems

Education

• Capella University

  BS, Software Architecture

  2007 — 2008

• Burlington County Community College

  Psychiatry, minor Sociology

  1991 — 1993

Skills

• Ssrs
• Websphere
• Data Guard
• Java
• Sql Tuning
• Testing
• Red Hat Linux
• Solaris
• Shell Scripting
• Rman
• Aix
• Data Warehousing
• Mysql
• Performance Tuning
• Unix
• Data Modeling
• Oracle Applications
• Windows Server
• Oracle E-Business Suite
• Hp-UX
• Iis
• T-Sql
• Sdlc
• Replication
• Oracle Rac
• Database Administration
• Troubleshooting
• Unix Shell Scripting
• Oracle
• Microsoft Sql Server
• Sql
• Visio
• Linux
• Web Applications
• Security
• Etl
• Enterprise Architecture
• Disaster Recovery
• Windows
• Db2