Jeremy M. Cales

About Jeremy M. Cales

Detail-oriented professional with a strong background in customer success and support, project management, and administrative tasks. Proficient in multiple software platforms, including Salesforce, Hubspot, Microsoft Office and G Suite. Demonstrated ability to create and implement process improvements, manage high volume data entry, and liaise with clients and stakeholders.+10 years of management experience, training and managing up to 35 employees.

Experience

1. Material Planning Analyst Order Administrator

   Ternes

   Jun 2023 — Present · Indianapolis, IN, US

   Material Planning Analyst Roles & Responsibilities• Managing a portfolio of 60-80 global vendors responsible for supplying materials and parts to our Part Distribution Center.• Monitoring trends and demands to make necessary adjustments to orders, such as expediting or delaying schedules.• Providing coverage for colleagues\' portfolios during their absence from the office.• Processing P1 & P3 uploads into our system daily into SAP and generating Open Order reports for my vendors.• Compiling other daily reports including In-Transit, Vendor Performance, Over/Under, Discontinuation, Past Due, and On Hold statuses.• Daily review of Material Number Changes, Customer Demand, Inventory Gains and Losses, and other reports.• Created Training Content for specific processes for department.Order Administrator Roles & Responsibilities• Supported ATI Sales and Service organization by managing customer order fulfillment for Original Equipment Manufacturers and Distributors• Generated and maintained daily/monthly reports while analyzing customer orders for accuracy and completeness• Expedited materials through Global Supply Chain organization to ensure timely delivery• Processed customer orders, upgrades, and cancellations using SAP system• Maintained professional communication with internal teams and external customers via phone and email• Utilized Microsoft Office Suite (Word/Excel), Outlook, and SAP for data entry, reporting, and order management• Demonstrated strong attention to detail and ability to multitask in fast-paced environment

Education

• Indiana University Indianapolis

  General Studies (Did not complete), General Studies

  1996 — 1998

• Pike High School

  High School Diploma, General Studies

  1992 — 1996

Skills

• Microsoft Access
• Microsoft Word
• Team Leadership
• Human Resources
• Data Entry
• Customer Service
• Event Planning
• Time Management
• Microsoft Office
• Sales
• System Administration
• Process Improvement
• Social Networking
• Social Media Marketing
• Troubleshooting
• Administrative Assistance
• Coaching
• Call Centers
• Healthcare
• Administration
• Visio
• Powerpoint
• Microsoft Excel
• Research
• Event Management
• Access
• Recruiting
• Outlook
• Administrative Assistants
• Management
• Team Building
• Windows
• Peoplesoft
• Marketing
• Project Management
• Databases
• Training
• Customer Satisfaction
• Testing
• Sharepoint