Jeremy Kirkland
National Accounts Manager @J. J. Keller & Associates, Inc.
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WORK HISTORY
National Accounts Manager @J. J. Keller & Associates, Inc.
Georgetown, TX, US
When I joined J. J. Keller, I stepped into a role managing national accounts across thousands of locations, each with its own compliance, training, and safety requirements. From the start, my focus was clear: build strong relationships, reduce client risk, and deliver measurable value without adding unnecessary complexity.I managed a portfolio of 200 national accounts across oil, gas, food, and manufacturing industries, representing more than $12M in value. I worked with each client from implementation through renewal, staying aligned to their goals and maintaining consistent engagement, which led to a 90% retention rate year over year in the top 30% of accounts.In that role, I acted as a trusted advisor by leading demos, facilitating training, and guiding contract discussions, while also analyzing pipeline activity and usage data to identify opportunities for additional solutions. I regularly translated that data into clear dashboards and insights so clients could better understand performance and make informed decisions.I also led quarterly business reviews with director and executive stakeholders, using data-driven recommendations to optimize their programs and improve overall outcomes.Internally, I served as an advocate for my customers, partnering cross-functionally with internal teams and field representatives to resolve issues, close gaps, and uncover expansion opportunities. That approach contributed to over 115% quota attainment in both 2024 and 2025 while maintaining strong account health and engagement.
EDUCATION
Texas State University
BA, Sociology
SKILLS
ABOUT JEREMY KIRKLAND
I’m a Customer Success and Account Management professional with 18 years of experience helping organizations get real value from the solutions they invest in. I focus on building strong, long-term relationships and making sure clients see measurable outcomes, not just activity. In my current role, I manage a national account base across thousands of sites, partnering with executive stakeholders to align solutions with their business goals. My approach centers on onboarding, adoption and retention, keeping clients engaged and growing over time. I’m at my best connecting the dots, bringing together internal teams, simplifying complex challenges and turning them into clear, actionable plans. I take pride in being someone clients trust and want to work with. At the end of the day, if you take care of your clients and deliver real value, the growth follows.
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