Jeremy Jordan

About Jeremy Jordan

As an accomplished professional in operations management and strategy, I excel in driving impactful initiatives to execution. With over 20 years of experience managing teams, operations, and P & Ls, I have cultivated a leadership style rooted in vision, collaboration, and empowerment.My success is not measured solely by individual contributions but by my ability to inspire and guide teams to achieve their highest potential. I thrive on providing clarity of purpose and the resources needed to navigate challenges, ensuring collective success.Throughout my career, I have consistently delivered results by aligning operational strategies with organizational goals, fostering a culture of accountability, and championing innovation. Whether optimizing processes, managing complex projects, or mentoring future leaders, I bring energy, focus, and a commitment to excellence to every endeavor.A few of my career highlights include:• As Operations Manager led one of the organizations largest operations to achieving the coveted Outstanding Achievement Award along with Sales Team and Service Team of the Year.• Attained notable success by significantly reducing the lost business rate, decreasing it from 6% to an exceptional 4%. This achievement directly contributed to retaining $600K in annual revenue.• Delivered exceptional financial performance by assuming accountability as the leader responsible for managing the full profit and loss (P&L) of a flourishing $36M operation.

Experience

1. Key Account Manager - Western Suburbs

   Cintas

   Jun 2022 — Present · Romeoville, IL, US

   Spearhead the management of an exceptional customer portfolio of 1100 accounts, driving support for a team of 13 service representatives. Orchestrate the supervision and mentorship of 13 indirect reports, optimizing their performance and fostering a culture of excellence.Highlights of accomplishments in this role include:• Drove key efforts in increasing customer retention rates and penetrating untapped markets, fueling organizational growth by 12%. • Demonstrated outstanding performance among a highly competitive group of 27 individuals, ranking within the top six achievers.• Garnered the coveted Summit Achievement Award for consistently surpassing KPIs, achieving noteworthy customer acquisition, retention, and cross-sales performance by 71%.• Delivered exceptional outcomes by significantly reducing the lost business rate from 6% to a remarkable 3.1%, leading to the retention of $600K in annual revenue.• Cultivated strong relationships with clients, cementing the organization as their trusted partner and propelling business success resulting in consecutive Summit Achievement Awards.

Education

• Northern Illinois University

  Bachelor of Science - BS, BACHELOR OF SCIENCE - KINESIOLOGY

• Aurora University

  Master of Business Administration (M.B.A.), MASTER’S BUSINESS ADMINISTRATION- ORGANIZATIONAL LEADERSHIP