Jeremy Halbout
Director of Customer Success @Kevel
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Success @Kevel
New York, NY, US
Kevel offers API-based ad serving solutions for retailers, marketplaces and digital businesses to build innovative ad platforms.Serve on the Customer Success Leadership Team and responsible for owning the creation, implementation and tracking of annual and quarterly strategic initiatives including programs to improve customer satisfaction and retention, increase team productivity and efficiency, forecast team capacity and coverage needs, as well as develop an engaging and supportive team culture Lead Customer Success Audience team including managing and mentoring Audience Specialists; establishing and tracking of key goals and metrics for Audience team; as well as developing, implementing and training the wider Customer Success organization on Audience processes and resources for pre-sales, kickoff, implementation, training and ongoing supportLead Customer Success Support team including managing, mentoring and hiring Technical Support Engineers; establishing and tracking of key goals and metrics for Support; managing and continuously improving the ticket monitoring, resolution and reporting processes; as well as developing, implementing and training the wider Customer Success organization on Support procedures and resources including ticket escalation, ticket metric dashboards, incident management and product feedback loopsCollaborate with Sales, Marketing, Product and Engineering teams on developing and continuously improving cross-functional initiatives and processes
EDUCATION
Brandeis University
BA, International and Global Studies with a Focus in Communications, Media and the Arts; Philosophy
SKILLS
ABOUT JEREMY HALBOUT
Jeremy spent 10+ years working at Velocidi in a client service role. During this time, Velocidi transitioned from a full service digital marketing agency to offering products for digital campaign reporting to offering a 1st-party Customer Data Platform and audience segmentation solution. Jeremy led Customer Success when Velocidi was acquired by Kevel in June of 2022. At Kevel, he is responsible for leading the Audience and Support teams within the Customer Success organization. He is passionate about building and leading Customer Success teams that deliver outstanding service and support to customers. He prides himself on being a responsible, resourceful, resilient, caring and loyal teammate. Jeremy graduated from Brandeis University with a BA, double majoring in-International and Global Studies with a focus in Media, Communications, and the Arts-PhilosophyHe enjoys spending time with his family, friends, and dog, as well as traveling to enjoy the food of different cultures.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.