Jeremy Dormand

Senior Customer Renewals Representative @UKG

Paris, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2022 — Present

Senior Customer Renewals Representative @UKG

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Paris, FR

EDUCATION

2006 — 2007

La Providence

Bachelor's degree, European Business

2004 — 2006

La Providence

Foundation degree, International Business, Trade, and Tax Law

SKILLS

Project PlanningCustomer RetentionCustomer ServicePerformance ManagementCrmEmployee TrainingStrategic PlanningCustomer ExperienceOutsourcingLeadershipNetworkingSuccess OrientedTroubleshootingBusiness DevelopmentCall CentersTeamworkProblem SolvingOperations ManagementTechnical SupportBusiness AnalysisTeam ManagementSalesCoachingData AnalysisFinancial RiskOnline GamingElectronic PaymentsE-CommerceCustomer SatisfactionTrainingSlaAdaptable to ChangesCommunicationLotus NotesSourcingProject ManagementFinanceRecruitingAccount ManagementCommunication Skills

ABOUT JEREMY DORMAND

What I doI am a Subscription & Support Renewal Sales Representative, helping customers to renew their maintenance (new upgrades/patches) & support (24/7 technical support) of multiple software running on their machines.My assetsThrough my role as a Sales Quoter for different IBM acquisitions, I have obtained an excellent knowledge of a wide range of IBM software, also improving my understanding of customer needs. My empathetic personality, and my previous experiences have strengthened my ability to put myself in my customer\'s shoes, in order to tackle any roadblock and offer the best solutions.

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Jeremy Dormand — Senior Customer Renewals Representative at UKG in Paris, FR | Unifers