Jeremy Davis

About Jeremy Davis

I am a global operations executive with 20+ years leading customer experience, partner performance, and large-scale transformation in high-accountability environments.Today, I serve as Vice President of Strategic Initiatives at Afni, supporting our Verizon partnership. My focus is simple: create clarity in the operating model, strengthen governance discipline, simplify performance scorecards, and drive measurable improvement in customer experience outcomes.Previously at Verizon, I led global BPO ecosystems spanning 15+ partners and more than frontline employees across India, the Philippines, LATAM, and Egypt. I built structured performance frameworks that improved CSAT, Resolution Rate, and productivity while strengthening compliance and fraud controls. Notable outcomes include reducing SIM-swap incidents from 99 to 6 per month, resolving 225+ systemic process defects, reducing invalid cases by per quarter, accelerating AI adoption beyond 90 percent, and delivering $4.5M in annualized ROI.My leadership style is disciplined and data-driven. I align frontline execution to enterprise strategy through structured insights, executive reporting, and clear accountability. I am comfortable operating in complex, high-intensity environments where expectations are high and results matter.I run toward hard problems, build clarity where there is noise, and measure success through sustained performance improvement.

Experience

1. Vice President

   Afni, Inc.

   Feb 2026 — Present

Education

• Strayer University

  Bachelor of Science, Information Technology