Jeremy Andrepont

About Jeremy Andrepont

Results-driven leader with a proven track record in customer experience and strategic process design within the telecommunications industry. Expertise in behavioral coaching, project management, and driving operational excellence. Adept at leading through change, optimizing processes, and managing programs to achieve business outcomes. A creative problem-solver with a positive attitude and a strong commitment to operational excellence.

Experience

1. Sr Manager, Business Process Design & Improvement

   Cox Communications

   Dec 2021 — Present · Atlanta, GA, US

   Lead team of professionals responsible for planning, designing, and implementing strategic business initiatives related to billing, payments, and account management. Identify, propose, and influence business solutions and strategies to improve the customer experience, reduce operational costs, and maximize efficiency. Lead and partner on cross-functional project teams to provide strategic direction and guidance. Ensure that initiatives are successfully implemented while minimizing risks and disruptions to the business. Communicate and share strategy and vision with cross-functional stakeholders and leadership to ensure alignment.

Education

• University of Phoenix

  Master of Business Administration - MBA

  2023 — 2025

• University of Louisiana at Lafayette

  Bachelor of Arts

  2003 — 2009

Skills

• Press Releases
• Public Relations
• Media Relations
• Social Media Marketing
• Advertising
• Strategic Planning
• Social Media
• Marketing Strategy
• Call Centers
• Digital Marketing
• Marketing
• Account Management
• Telecommunications
• Contact Centers
• Event Planning
• Coaching
• Leadership
• Management
• Team Building
• Customer Retention
• Customer Experience
• Customer Service
• Online Advertising
• Newsletters
• Marketing Communications
• Project Management
• Team Leadership
• Microsoft Office
• Sales
• Email Marketing
• Call Center