Jeremy Williams
Currently works at SecureSi
- Role
- Service Desk Team Lead at Securesi
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Jeremy Williams
With a solid background as a Systems Administrator at JSC Systems and Anchor Insurance…
Experience
Service Desk Team Lead
Jun 2019 — Present · Jacksonville, FL, US
In my role as a Service Desk Team Lead at SecureSI in Jacksonville, Florida, I oversaw a team of Service Desk Analysts, providing guidance and training to ensure team success. I managed day-to-day operations by monitoring incident queues, prioritizing tickets, and assigning tasks to meet SLAs. Additionally, I handled escalated incidents by troubleshooting complex issues and escalating to higher-level support when necessary. One of my key achievements was successfully implementing new systems for efficiency and monitoring of client systems.
Education
ITT Technical Institute
Bachelor of Science - BS, Computer Science
2009 — 2013
Skills
- Bmc Remedy
- Virtual Pc
- Technical Support
- Windows 8 Pro
- Windows Xp Pro
- Microsoft Office
- Help Desk Support
- Printers
- Networking
- System Deployment
- Servers
- Backup Solutions
- Troubleshooting
- Windows Xp
- Vmware
- Tcp/Ip
- Remote Desktop
- Virus Removal
- Active Directory
- Windows Server
- Windows 2012
- Microsoft Sql Server
- Watchguard Technologies
- Lotus Notes
- Project Management
- Access
- Microsoft Exchange
- Computer Repair
- Citrix
- Windows
- Mobileiron
- Firewalls
- Software Installation
- Windows 7
- Cisco Technologies
- Sql
- Visio
- Linux
- Laptops
- Windows 10
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.