Jeremy Willey

About Jeremy Willey

Support Engineer working for Microsoft on the Azure Networking team. Former Intelligence Analyst who served five years in the United States Air Force working at the National Security Agency.

Experience

1. Azure Networking Support Engineer

   Microsoft

   Apr 2022 — Present · Portland, OR, US

   Provides frontline technical assistance to scope, diagnosis, and resolve complex networking problems to mitigate impact to business of large enterprise organizations. Drives communication between customers, technical experts, and other stakeholders.• Frequently collaborates across an array of teams when customer issues touch multiple Microsoft products. Works in sync with other engineers across time zones and regions to provide a holistic organizational response to the customer.• Adapted quickly to highly technical environment without networking background. Leverages expertise of colleagues, mentors, SMEs, and existing case studies to fill in knowledge gaps to provide timely response to customers.• Maintains detailed notes on up to 15 cases at a time to ensure accurate diagnosis and triage of customer issues. Effectively communicates findings via phone and email to all stakeholders to push cases to resolution or escalation.• Provide best practices and education to ensure customers understand the problem to proactively resolve potential issues in the future. Implements strategic business decisions with customers, partners, and teams to increase market share.

Education

• University of Oregon

  Bachelor of Arts - BA, Sociology