Jeremy Wilkie
Product Owner - IT Unified Communications, Contact Centre Platforms @WestJet
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WORK HISTORY
Product Owner - IT Unified Communications, Contact Centre Platforms @WestJet
Calgary, AB, CA
Responsible for developing the overall product roadmap that supports feature enhancement and drives business capability through technology.
SKILLS
ABOUT JEREMY WILKIE
A forward-thinking, resourceful, and dynamic Business Development Leader with a record of success supporting Contact Centre teams through change management activities and initiatives; brings a curious and inquisitive mindset. Highly skilled at identifying pain points and discovering opportunities to facilitate improvements and meaningful change. Known as a collaborative leader who engages and develops performance-driven teams that work together to achieve targeted objectives while delivering an exceptional customer experience. Often referred to for thought leadership and input to help resolve problems; built a solid reputation for being determined and relentless in the pursuit of discovering best options to develop realistic and feasible solutions. Cultivates a positive, customer-first, and inclusive work culture. Specialties:Leadership & Support | Career Storyteller | Business Development | Strong Writing Skills | Relationship Building | Coaching & Mentoring | Strategic Planning | Performance Optimization | Continuous Improvement | Client & Vendor Management |
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